At Greenwood Kikwetu Ranch, we strive to provide exceptional services and experiences to all our guests. However, we understand that circumstances may arise that require cancellations or modifications to bookings. This Refund Policy outlines the procedures and conditions for requesting and receiving refunds for services provided by Greenwood Kikwetu Ranch.
1. Booking Cancellations:
Guests may request cancellations of bookings for ranch activities, accommodation, or other services provided by Greenwood Kikwetu Ranch.
Cancellation requests must be submitted in writing via email to info@greenwoodkikwetu.com or by contacting our customer service team.
2. Refund Eligibility:
– Refunds are subject to the following conditions:
– Cancellations made within [number] days prior to the scheduled date may be eligible for a full refund.
– Cancellations made within [number] days prior to the scheduled date may be subject to a cancellation fee, which will be deducted from the refund amount.
3. Refund Processing:
– Refunds will be processed using the original method of payment.
– Refunds will be initiated within [number] business days of receiving the cancellation request and will be completed within a reasonable timeframe.
4. Non-Refundable Items:
– Certain items or services may be non-refundable. These may include, but are not limited to:
– Non-refundable deposits for group bookings or special events.
– Fees for additional services or amenities requested by the guest.
5. Force Majeure Events:
– In the event that Greenwood Kikwetu Ranch is unable to fulfill a booking due to circumstances beyond our control, such as natural disasters, government regulations, or other unforeseen events (force majeure), guests may be eligible for a full or partial refund, depending on the circumstances.
6. Refunds for Unused Services:
– No refunds will be provided for services that are unused or partially used by the guest.
7. Refund Disputes:
– If you believe that you are entitled to a refund that has not been processed or issued according to this Refund Policy, please contact us at info@greenwoodkikwetu.com to resolve the dispute.
8. Changes to the Refund Policy:
– Greenwood Kikwetu Ranch reserves the right to modify or amend this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
9. Contact Us:
– If you have any questions or concerns about our Refund Policy, please contact us at info@greenwoodkikwetu.com
By making a booking with Greenwood Kikwetu Ranch, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.